Sorry to hear you are having issues. No, there should be no issue or rule around your account being new, but let me see how I can help.
Can you confirm by going to your profile that your correct gamertag or PSN ID is connected to your FTW.in account?
If it's the wrong Xbox gamertag, then do this:
- Go to xbox.com
- Click log out (if you are logged in)
- Go to FTW.in
- Go to My Profile
- Click Edit My Profile
- Find the Networks section and click remove next to your Xbox gamertag (if there is a connected gamertag)
- Click Connect Xbox ID
- Follow the prompts to log in to your Xbox account
- Verify your gamertag is listed in the Networks section on your edit profile page
Please let me know if that doesn't work and we can explore further options.